Terms and conditions
Mr Cornice policies and terms and conditions
Welcome to the Mr Cornice website. Please take some time to read and understand these policies, terms and conditions. These terms apply to all purchases made online. Your use of the website will constitute your agreement and compliance of these terms. For any queries, please contact us.
It is your responsibility to ensure you are ordering the correct products, the correct profiles, sizes and quality of material. If you are unsure, we can arrange for samples at your cost to be sent to you, or you may view samples at our store in Alberton.
We aim to provide you with all you need to know about a product on our website, such as dimensions, materials and other characteristics, so that you can make an informed choice when ordering. The sizes of our cornices are the sizes across the face of the cornice, and we also show the dimensions on the wall and ceiling sides. Please note that sizes are all approximate. For actual physical sizes, please contact us or refer to physical samples. Please also ensure you order the correct size. The images on our website are true reflections of the products, but if there are any disputes, the profile and/or product name will be used to resolve any disputes. Should you require more information on a product, you can contact us for assistance.
Pricing and availability
All products on the website are subject to availability. We do however keep sufficient stock of cornices for quick turnarounds of most orders. Very large orders may require us to specially manufacture for your order. Polymer skirting and flooring has a 24 hour lead time from the factory to us, and in cases where colours are out of stock, there can be up to a week lead time.
We reserve the right to change prices without notice, although the price you see when ordering is the price you will pay at that moment. We also reserve the right to discontinue products as we require, although this is rare. Polymer skirting colours may be discontinued with time, so if you know that you will require extra in a year or two, we recommend that you order upfront to avoid any disappointment should the colour/s be discontinued.
Ordering and delivery
Ordering can be done online or directly through us at our offices. We use various courier companies to deliver the orders, and we strive to deliver to you within 2-3 business days. Should there be any deviation to this for whatever reason, we will notify you. Sometimes goods can be delivered the same day if it’s local to our offices and we get the orders out before a certain time. If you require a same day delivery, we advise you contact our office directly as early as possible.
Deliveries are from Monday to Friday, from 08h00 until 17h00. No deliveries are done on Saturdays, Sundays or public holidays. If needed, we can arrange for special deliveries over weekends with the courier companies, but there is an added cost for your account in such cases. Please arrange this directly with us at our offices.
Our delivery rates are calculated based on the volumetric weight of the order/s, and your location. Your location is determined by your postal code, so it is vital that you give us the right address information and postal code at checkout. Should the postal code not reflect the suburb/town that is in your address, it may result in a delivery not being made because of different delivery rates. We therefore reserve the right to bill you for any added delivery costs prior to delivery in such cases. We will contact you to make all the arrangements.
Once the courier company has collected the goods from us, it then becomes your responsibility to ensure someone is available to receive the order. If there is no-one at the delivery address when the courier company delivers, the courier company will usually take the goods back to their depot and try and deliver at a later stage/date. For some areas, especially remote areas, an additional charge for your account will be levied.
If for some reason (and it happens rarely), the goods are damaged in transit, it is up to you to decide whether you wish to accept and use the goods or not. Please note that Mr Cornice is not responsible for any damages, and our liability ends as soon as the goods leave our premises. In such cases, we recommend that you take as many photos of the damaged goods as needed, and contact us in writing within 48 hours of receiving the goods. We cannot entertain any claims if done outside of the 48 hour limit.
We request that you don't accept the damaged goods from the courier should you wish to claim. If however, you really do need and can still use the goods, you may still accept them but your claim will not be entertained. Please phone us if you are unsure.
Please email us all the pictures, and state the quantities involved. We will lodge a claim on your behalf with the courier company. In most cases we are able to get more product to you free of charge to a maximum value of R1000, delivery included. Should the courier company deny the claim, any extra product sent to you will be for your account.
Most courier companies allow the option of tracking your order/s and receiving emails as confirmation at each stage of the process. The system will therefore notify you of the progress of your order.
Cancellation and refunds
If you wish to cancel an order, please contact us immediately. We may be able to halt the delivery before it starts. We reserve the right not to refund an order if the cancellation is late.
Cancellation are charged for, and the following applies:
We charge a 15% handling/admin fee. This allows us to recoup time spent packing, arranging the shipment, any other admin costs, and the bank charges we pay for this transaction.
Delivery charges are not refunded if the delivery process has begun.
We do not refund or accept returns on any specials we run.
Should you wish to return goods for a refund, please ensure goods are in their original packaging, that they are not damaged, and that they are accompanied by your proof of purchase. We will asses the goods when they arrive at our offices.
All delivery costs are non-refundable, and it will be for your account to return goods to us.
We do not accept goods for refunds after 7 days.
Refunds are all done using EFT.